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Ginoma40 1 HelpPoints newbie (1) Inserita il 13 ott 2017

Blocco iMac 24"

La macchina in questione è iMac 24" early 2009, equipaggiata con El Capitan ver. 10.11.6; processore 2,93 GHz Intel core 2 Duo; Memoria 8GB DDR3 a 1067 MHz; Disco di avvio Macintosh HDD; Grafica NVIDIA GeoForce GT 120 256 MB.
Problema riscontrato: da qualche tempo, con una certa frequenza, non sistematica, il computer si blocca, l'immagine si "frantuma" in pochi o numerosi settori, il mouse si blocca e non è possibile alcuna operazione per cambiare schermata/spegnere.
Unico rimedio: spegnimento brutale e forzato. Alla ripartenza tutto funziona regolarmente.
A volte, non molto frequentemente, l'iMac si spegne da solo e compare il messaggio di spegnimento/riavvio per un problema, con contemporaneo invio di messaggio alla Apple.
Controlli con Etre Check, Malwarebytes, Onyx non rivelano alcuna anomalia particolare, tranne un generico rallentamento delle prestazioni.
Quale può essere la causa? vi sono rimedi?
Ringrazio tutti delle spiegazioni e dell'aiuto.

Risposta migliore

appleuser 862 HelpPoints master (862) Inserita il 19 ott 2017

Dopo aver reinstallato hai ripreso il backup o hai fatto installazione pulita?
Al momento hai un software com.malwarebytes.mbam.rtprotection che potrebbe essere una causa, cerca su google come poterlo disinstallare spesso sono files disseminati in giro.

Risposte 5

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  • appleuser 862 HelpPoints master (862) Inserita il 16 ott 2017
    0VOTI

    A distanza è davvero difficile.
    Per scongiurare che ci siano problemi software potresti provare ad installare macOS pulito su un hdd esterno e avviarlo da lì. Se i problemi continuano allora è un problema hardware e vista la situazione potrebbe far ricordare o difetti a hdd o scheda logica

  • Ginoma40 1 HelpPoints newbie (1) Inserita il 19 ott 2017
    0VOTI

    Ho effettuato nuovamente una reinstallazione, già provata nel passato.
    Recentemente il problema si è nuovamente ripresentato: allego il relativo "Panic Report".
    Chiedo aiuto/lumi agli esperti.
    Grazie

  • Ginoma40 1 HelpPoints newbie (1) Inserita il 19 ott 2017
    0VOTI

    Anonymous UUID: AD9881B1-BC3A-969C-57DB-A3279CE0187E

    Thu Oct 19 16:42:13 2017

    *** Panic Report ***
    panic(cpu 0 caller 0xffffff800ebcedd3): Kernel trap at 0xffffff7f90a2a79f, type 13=general protection, registers:
    CR0: 0x000000008001003b, CR2: 0xffffff80f3f49004, CR3: 0x000000017d61d000, CR4: 0x0000000000002660
    RAX: 0x0c0e16ff0b0d15ff, RBX: 0xffffff80355b0060, RCX: 0x0c0e16ff0b0d15ff, RDX: 0xffffff8020544120
    RSP: 0xffffff801b2ab3b0, RBP: 0xffffff801b2ab3b0, RSI: 0xffffff80355b00c0, RDI: 0xffffff801b2ab3d0
    R8: 0x0000000000000136, R9: 0xffffff8036566800, R10: 0xffffff80355b0060, R11: 0x0000000000000000
    R12: 0x0000000000000000, R13: 0xffffff8035e3c000, R14: 0x0000000000000000, R15: 0x0000000117570000
    RFL: 0x0000000000010206, RIP: 0xffffff7f90a2a79f, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0xffffff80f3f49004, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 0

    Backtrace (CPU 0), Frame : Return Address
    0xffffff80f07acc50 : 0xffffff800eadab52
    0xffffff80f07accd0 : 0xffffff800ebcedd3
    0xffffff80f07aceb0 : 0xffffff800ebecca3
    0xffffff80f07aced0 : 0xffffff7f90a2a79f
    0xffffff801b2ab3b0 : 0xffffff7f90a292e0
    0xffffff801b2ab3e0 : 0xffffff7f90a2936c
    0xffffff801b2ab400 : 0xffffff7f90a1e634
    0xffffff801b2ab750 : 0xffffff7f909d23e2
    0xffffff801b2ab790 : 0xffffff7f90a233a5
    0xffffff801b2ab820 : 0xffffff7f90a0b201
    0xffffff801b2ab880 : 0xffffff7f90a0bb22
    0xffffff801b2ab8d0 : 0xffffff7f90a0bffd
    0xffffff801b2ab940 : 0xffffff7f90a0c6f1
    0xffffff801b2ab980 : 0xffffff7f909d9408
    0xffffff801b2abb00 : 0xffffff7f909d7f63
    0xffffff801b2abb50 : 0xffffff800f0e1c56
    0xffffff801b2abb80 : 0xffffff800f0e3520
    0xffffff801b2abbe0 : 0xffffff800f0e05a7
    0xffffff801b2abd20 : 0xffffff800eb98060
    0xffffff801b2abe30 : 0xffffff800eadf2c3
    0xffffff801b2abe60 : 0xffffff800eac28f8
    0xffffff801b2abea0 : 0xffffff800ead26a5
    0xffffff801b2abf10 : 0xffffff800ebb921a
    0xffffff801b2abfb0 : 0xffffff800ebed4c6
    Kernel Extensions in backtrace:
    com.apple.GeForceTesla(10.0)[4F6CE773-4B2A-395A-B2C8-3BF40340F109]@0xffffff7f909c6000->0xffffff7f90a91fff
    dependency: com.apple.iokit.IOPCIFamily(2.9)[CD762868-D3F5-3463-A60E-E3B41C9CC0D1]@0xffffff7f8f32c000
    dependency: com.apple.iokit.IONDRVSupport(2.4.1)[4EB2843C-C821-3AD0-B333-575FD6ED6FB1]@0xffffff7f8f77a000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[A360453D-2050-3C49-A549-AC0DD5E87917]@0xffffff7f8f733000
    dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[78C84D68-23A9-3597-9AFC-E91B44E5A5B5]@0xffffff7f8f78a000

    BSD process name corresponding to current thread: com.apple.WebKit

    Mac OS version:
    15G1611

    Kernel version:
    Darwin Kernel Version 15.6.0: Sun Jun 4 21:43:07 PDT 2017; root:xnu-3248.70.3~1/RELEASE_X86_64
    Kernel UUID: B370DB23-7244-3441-B95D-384442442565
    Kernel slide: 0x000000000e800000
    Kernel text base: 0xffffff800ea00000
    __HIB text base: 0xffffff800e900000
    System model name: iMac9,1 (Mac-F2218FC8)

    System uptime in nanoseconds: 23913497205195
    last loaded kext at 730419229865: com.apple.filesystems.smbfs 3.0.1 (addr 0xffffff7f9150e000, size 409600)
    last unloaded kext at 365718902092: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f9150e000, size 61440)
    loaded kexts:
    com.malwarebytes.mbam.rtprotection 3.0.3
    com.apple.filesystems.smbfs 3.0.1
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.AGPM 110.22.0
    com.apple.filesystems.autofs 3.0
    com.apple.iokit.IOBluetoothSerialManager 4.4.6f1
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleHDA 274.12
    com.apple.driver.AppleMikeyDriver 274.12
    com.apple.driver.pmtelemetry 1
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.6f1
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.driver.AppleLPC 3.1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHV 1
    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    com.apple.GeForceTesla 10.0.0
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.driver.AppleBacklight 170.8.9
    com.apple.driver.AppleMCCSControl 1.2.13
    com.apple.driver.AppleUSBStorageCoexistentDriver 3.7.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
    com.apple.BootCache 38
    com.apple.driver.AppleIRController 327.6
    com.apple.iokit.SCSITaskUserClient 3.7.7
    com.apple.iokit.IOAHCIBlockStorage 2.8.5
    com.apple.driver.AppleFWOHCI 5.5.4
    com.apple.driver.AirPort.Brcm4331 800.20.24
    com.apple.nvenet 2.0.22
    com.apple.driver.AppleAHCIPort 3.1.8
    com.apple.driver.usb.AppleUSBOHCIPCI 1.0.1
    com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleACPIButtons 4.0
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 4.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
    com.apple.nke.applicationfirewall 163
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
    com.apple.AppleGraphicsDeviceControl 3.12.9
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 11
    com.apple.driver.DspFuncLib 274.12
    com.apple.kext.OSvKernDSPLib 525
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.6f1
    com.apple.iokit.IOSurface 108.2.4
    com.apple.iokit.IOBluetoothFamily 4.4.6f1
    com.apple.driver.CoreCaptureResponder 1
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.iokit.IOFireWireIP 2.2.6
    com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0
    com.apple.nvidia.classic.NVDAResmanTesla 10.0.0
    com.apple.driver.AppleHDAController 274.12
    com.apple.iokit.IOHDAFamily 274.12
    com.apple.iokit.IOAudioFamily 204.4
    com.apple.vecLib.kext 1.2.0
    com.apple.driver.AppleSMBusPCI 1.0.14d1
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.driver.IOPlatformPluginFamily 6.0.0d7
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.driver.AppleSMC 3.1.9
    com.apple.driver.AppleSMBusController 1.0.14d1
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.AppleUSBHIDMouse 185.3
    com.apple.driver.AppleHIDMouse 185.3
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
    com.apple.iokit.IOUSBMassStorageClass 4.0.2
    com.apple.iokit.IOUSBMassStorageDriver 1.0.0
    com.apple.driver.AppleHIDKeyboard 181
    com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1
    com.apple.iokit.IOUSBHIDDriver 900.4.1
    com.apple.driver.usb.cdc 5.0.0
    com.apple.driver.usb.networking 5.0.0
    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7
    com.apple.iokit.IOBDStorageFamily 1.8
    com.apple.iokit.IODVDStorageFamily 1.8
    com.apple.iokit.IOCDStorageFamily 1.8
    com.apple.driver.usb.AppleUSBHub 1.0.1
    com.apple.iokit.IOAHCISerialATAPI 2.6.2
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
    com.apple.iokit.IOFireWireFamily 4.6.1
    com.apple.iokit.IO80211Family 1110.26
    com.apple.driver.corecapture 1.0.4
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOAHCIFamily 2.8.1
    com.apple.driver.NVSMU 2.2.9
    com.apple.iokit.IOUSBFamily 900.4.1
    com.apple.driver.usb.AppleUSBOHCI 1.0.1
    com.apple.driver.usb.AppleUSBEHCI 1.0.1
    com.apple.iokit.IOUSBHostFamily 1.0.1
    com.apple.driver.AppleUSBHostMergeProperties 1.0.1
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 417.4
    com.apple.iokit.IOStorageFamily 2.1
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 4.0
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0
    Model: iMac9,1, BootROM IM91.008D.B08, 2 processors, Intel Core 2 Duo, 2,93 GHz, 8 GB, SMC 1.37f3
    Graphics: NVIDIA GeForce GT 120, NVIDIA GeForce GT 120, PCIe, 256 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435434473353313036374D2E4D3136464B44
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435434473353313036374D2E4D3136464B44
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.24)
    Bluetooth: Version 4.4.6f1 17910, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: WDC WD6400AAKS-40H2B0, 640,14 GB
    Serial ATA Device: OPTIARC DVD RW AD-5670S
    USB Device: USB Bus
    USB Device: BRCM2046 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: USB Bus
    USB Device: IR Receiver
    USB Device: USB 2.0 Bus
    USB Device: USB 2.0 Hub
    USB Device: My Book 1140
    USB Device: My Passport 0827
    USB Device: My Passport 07B8
    USB Device: USB 2.0 Hub
    USB Device: USB 2.0 Hub
    USB Device: USB 2.0 Hub
    USB Device: DVD-RAM UJ8C2 S
    USB Device: USB2.0 Hub
    USB Device: USB2.0 Hub
    USB Device: Mass Storage Device
    USB Device: USB 3.0 Device
    USB Device: USB 2.0 Bus
    USB Device: Built-in iSight
    USB Device: Keyboard Hub
    USB Device: Apple Optical USB Mouse
    USB Device: Apple Keyboard
    Thunderbolt Bus:

  • appleuser 862 HelpPoints master (862) Inserita il 19 ott 2017
    1VOTO

    Dopo aver reinstallato hai ripreso il backup o hai fatto installazione pulita?
    Al momento hai un software com.malwarebytes.mbam.rtprotection che potrebbe essere una causa, cerca su google come poterlo disinstallare spesso sono files disseminati in giro.

  • Ginoma40 1 HelpPoints newbie (1) Inserita il 20 ott 2017
    0VOTI

    Grazie.
    Ho rimosso il sw sospetto con l'app "Find Any File"; era presente in 4 posizioni.
    Sicuramente il fedele iMac, più pulito, continuerà a lavorare bene.
    Grazie ancora per il fondamentale aiuto

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